NEW
On-Demand Training "Customer Service Skills" ~Introduction of "Basics of Customer Service" Digest~
Education and Training programsLeveraging human resources
Providing training programs tailored to what the trainees need "now"
for bringing smiles to the faces of our clients.
World Group's education and training programs nurture the communication and management skills required in a wide range of industries - from apparel to restaurants, food sales, and services.
We cultivate skills that can be applied in the workplace via practical, in-person training, and on-demand training that can be viewed anytime, anywhere.
We offer educational training programs that help bring smiles to the faces of employees and customers alike.
OUR CHARACTERISTICSCharacteristics of the education and training business
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- Customized course formats to meet your needs, such as in-person and on-demand training
- In addition to in-person training, we also offer an extensive on-demand training curriculum that addresses the issues brought about by the COVID-19 pandemic and the diversification of work styles. We offer course formats based on company requirements, on-site staff circumstances, and changes in the work environment.
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- Training for a wide variety of industries - apparel, restaurants, food sales, and more!
- World Group provides training programs that cover all types of businesses thanks to our accumulated experience in operating a wide range of stores, from apparel to food sales, and repeating the PDCA cycle in the field.
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- Highly experienced store management professionals serve as instructors. Training programs range from position-specific to task-specific training.
- Supervisors and managers with extensive onsite experience serve as instructors. The program trains managers, staff, and new hires on how to move from " understanding" to " doing" so that they can create results at the store.
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- Cultivate communication skills that lead to good interpersonal relationships
- We leverage our expertise in human resource management and customer service to impart advanced personnel skills. Our training is designed to cultivate high level communication skills that build good interpersonal relationships.
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- Real-time issue logging and updating of training programs
- As the world changes, workforce skills need to evolve along with it. We develop customized programs in response to diversifying needs and on-site feedback. We are committed to keeping the content of our training programs relevant and up-to-date.n
OUR DUTIESRole of education and training business
On-demand training
On-demand training by video. Learn during your spare time.
Part-time workers as well as staff with limited working hours can easily take our on-demand training course anytime, anywhere. The backdrop for the videos are taken at an actual retail shop, allowing participants to learn by visualizing real-life situations. Any questions or concerns can be quickly answered through post-lesson questionnaires.
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- Customer service
- The course simulates examples of customer service "no-no's" as well as desirable actions that tend to occur in stores regardless of industry. Trainees can master customer service skills needed to exceed customers' expectations.
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- VMD
- Videos featuring actual stores show how to create appealing retail spaces that are easy to enter, easy on the eyes, and easy to browse. Our training program also provides pointers on topics such as the contrasting volume, color balance, and eye-catching POP based on customer purchasing psychology.
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- Wellness, Self-improvement
- The program offers a variety of activities, such as "face yoga" and "personal color," to help employees shine and improve their overall satisfaction.
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- Communication
- Communication with others is the foundation of interpersonal skills. Having solid communication skills can help in providing good customer service, communicating with co-workers, and maintaining personal relationships.
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- Store operation
- Training for store managers and other roles responsible for store operations. Trainees can learn the basics of store operations, including tips for improving sales, shift management, staff training, and more.
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- SNS
- We can share our know-how on taking eye-catching photos and promoting them on social media. We hope to help our clients build a solid social media presence that reaches a broader audience.
Face-to-face Training
Practical, in-person training to teach realistic, on-site response
Role-playing, discussion, and immediate question-and-answer sessions help develop skills that can be applied on the job. Training programs can be customized to meet specific challenges. Trainees can learn the basics of customer service and business, as well as the ability to dynamically adapt through commercial facility staff training and corporate employee training.
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- Customer Service Skills
- The fundamentals of customer service lie in being attentive to each customer's needs, practicing learned knowledge, and gaining feedback. We also offer training programs to identify and resolve customer service issues by combining "role-playing contests" and "undercover inspections."
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- Store management, Human resource development
- This training aims to improve the management skills of store managers, which are crucial in swaying store results. Trainees can learn a wide range of skills, from staff development to shift management and sales improvement.
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- Increasing motivation
- This program aims to motivate employees to perform at their best. The training includes how to select the most appealing colors and silhouettes, how to enhance facial expressions, and how to regulate emotions.
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- Human Resource Development for Businesses
- We provide our basic business expertise in customer relations, internal communication, autonomous problem solving, and human resource development to companies and local governments.
CASE STUDYcase study
PROJECT PROCESSProject flow
From program proposals to post-completion verification, we provide detailed services that lead to customer results.
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- PHASE01
- Proposal of hearing program for requests and problems (digest version available)
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- Creation of POPs/posts and QR codes for advance notice
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- PHASE03
- 2 weeks to 1 month training
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- PHASE04
- Weekly viewing data, analytics data, questionnaire input status report
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- PHASE05
- Final tabulation/numerical graphing, report creation, answering questions
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