NEW
On-Demand Training "Customer Service Skills" ~Introduction of "Basics of Customer Service" Digest~
Education and Training programsLeveraging human resources
Providing training programs tailored to what the trainees need "now"
for bringing smiles to the faces of our clients.
Communication is a necessity across a wide range of industries, from apparel to food and beverage sales and services.
World Group's education and training develops management skills.
We offer face-to-face training where you can learn practically, and training that can be viewed anytime, anywhere.
Through on-demand training, you will develop skills that you can use in the workplace.
We propose educational and training programs that will create a chain of smiles between coworkers and customers.
OUR CHARACTERISTICSCharacteristics of the education and training business
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- Customized course formats to meet your needs, such as in-person and on-demand training
- In addition to face-to-face training, we also offer a full menu of on-demand training programs to accommodate the diversification of work styles. We propose a course format based on the needs of the company, the situation of on-site staff, and changes in the environment.
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- Training for a wide variety of industries - apparel, restaurants, food sales, and more!
- World Group provides training programs that cover all types of businesses thanks to our accumulated experience in operating a wide range of stores, from apparel to food sales, and repeating the PDCA cycle in the field.
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- Highly experienced store management professionals serve as instructors. Training programs range from position-specific to task-specific training.
- Supervisors and managers with extensive onsite experience serve as instructors. The program trains managers, staff, and new hires on how to move from " understanding" to " doing" so that they can create results at the store.
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- Cultivate communication skills that lead to good interpersonal relationships
- We leverage our expertise in human resource management and customer service to impart advanced personnel skills. Our training is designed to cultivate high level communication skills that build good interpersonal relationships.
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- Real-time issue logging and updating of training programs
- As the world changes, workforce skills need to evolve along with it. We develop customized programs in response to diversifying needs and on-site feedback. We are committed to keeping the content of our training programs relevant and up-to-date.n
OUR DUTIESRole of education and training business
Face-to-face Training
Practical, in-person training to teach realistic, on-site response
In addition to lectures, we also conduct role-playing, discussions, and live Q&A sessions to develop skills that can be used in the field. Training programs can be customized to suit your needs. Through training for employees at commercial facilities and companies, you can learn everything from the basics of customer service and business to the ability to respond flexibly in the field.
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- Customer Service Skills
- The fundamentals of customer service lie in being attentive to each customer's needs, practicing learned knowledge, and gaining feedback.
We also offer training programs to identify and resolve customer service issues by combining "role-playing contests" and "undercover inspections."
Popular programs: "Customer Service Basics," "Handling Complaints," and "Customer Harassment"
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- Communication
- Communication is the basis of everything. You can learn skills that will lead to building trusting relationships with colleagues and customers, creating productive teams, and attracting customers.
Popular programs: "Understanding the differences will help you succeed", "The power to communicate and the power to listen", "Tips for effectively communicating difficult things"
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- Store management, Human resource development
- This training aims to improve the management skills of store managers, which are crucial in swaying store results. Trainees can learn a wide range of skills, from staff development to shift management and sales improvement.
Popular programs: "Maximizing sales," "How to praise and scold effectively," "Team building," and "A store where staff don't quit."
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- Increasing motivation
- This program aims to motivate employees to perform at their best. The training includes how to select the most appealing colors and silhouettes, how to enhance facial expressions, and how to regulate emotions.
Popular programs: "Facial Yoga," "Personal Color," and "Unbreakable Spirit"
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- Corporate Training
- We provide customized services tailored to your needs, including basic business know-how such as customer service, internal communication, autonomous problem solving, and human resource development.
On-demand training
On-demand training by video. Learn during your spare time.
Part-time workers as well as staff with limited working hours can easily take our on-demand training course anytime, anywhere. The backdrop for the videos are taken at an actual retail shop, allowing participants to learn by visualizing real-life situations. Any questions or concerns can be quickly answered through post-lesson questionnaires.
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- Customer service
- The course simulates examples of customer service "no-no's" as well as desirable actions that tend to occur in stores regardless of industry. Trainees can master customer service skills needed to exceed customers' expectations.
Examples of programs: "Fundamentals of customer service," "Improving service levels," "Handling complaints," "Complaint handling cases," "Customer harassment," "Inbound," "Providing reasonable accommodation," "Customer service etiquette and work fundamentals," etc.
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- VMD
- Videos featuring actual stores show how to create appealing retail spaces that are easy to enter, easy on the eyes, and easy to browse. Our training program also provides pointers on topics such as the contrasting volume, color balance, and eye-catching POP based on customer purchasing psychology.
Program examples: "VMD production that makes you want to enter and buy," "Tips for VMD that is easy to see, understand, and choose"
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- Wellness, Self-improvement
- The program offers a variety of activities, such as "face yoga" and "personal color," to help employees shine and improve their overall satisfaction.
Program examples: "Facial yoga," "Personal color," "Body frame diagnosis," "Unbreakable spirit"
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- Communication
- Communication with others is the foundation of interpersonal skills. Having solid communication skills can help in providing good customer service, communicating with co-workers, and maintaining personal relationships.
Examples of programs: "Communication - Understanding the differences will help," "The power to communicate and the power to listen," "Tips for effectively communicating difficult things"
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- Store operation
- Training for store managers and other roles responsible for store operations. Trainees can learn the basics of store operations, including tips for improving sales, shift management, staff training, and more.
Examples of programs: "OJT", "Tips for increasing sales", "Stores where staff don't quit", "Points for creating efficient shifts"
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- SNS
- We can share our know-how on taking eye-catching photos and promoting them on social media. We hope to help our clients build a solid social media presence that reaches a broader audience.
Program examples: "How to take great photos to post on social media", "SNS usage course"
If you would like to watch a digest version of each program,HerePlease contact us.
CASE STUDYcase study
PROJECT PROCESSProject flow
From program proposals to post-completion verification, we provide detailed services that lead to customer results.
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- PHASE01
- Listening to your requests and concerns
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- PHASE02
- Program proposal (on-demand training digest version available)
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- PHASE03
- POP and poster creation for advance notice
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- PHASE04
- Training provided (on-demand training lasts from 2 weeks to 1 month)
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- PHASE05
- Reporting on participant surveys, creating reports, answering questions, etc.
Please feel free to contact us
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